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    Support & Help

    Last updated: April 19, 2026

    Need a hand? The fastest way to reach us is by email — we usually reply within one business day.

    Contact us

    For all account, billing, content, and technical issues, email our support team:

    Email support@eriggalive.com

    Privacy & data requests: privacy@eriggalive.com

    Frequently asked questions

    I can't sign in or my password isn't working+
    Use the Forgot password link on the sign-in screen to receive a reset email. If the email doesn't arrive within a few minutes, check your spam folder, then email support@eriggalive.com from the address tied to your account.
    My payment failed or my coins/subscription didn't arrive+
    Payments are processed by Paystack. If a charge appears on your statement but the coins, ticket, or subscription didn't activate within 10 minutes, email support@eriggalive.com with your transaction reference and a screenshot. We'll reconcile and either fulfill the order or issue a refund within 5 business days.
    How do I report abusive content or another user?+
    Tap the three-dot menu on any post, comment, or profile and choose Report. Our moderation team reviews reports 7 days a week. For urgent safety issues, email support@eriggalive.com with the username and a link or screenshot.
    I'm not receiving push notifications+
    Make sure notifications are enabled in your device's system settings for EriggaLive, then in the app go to Settings → Notifications and confirm the categories you want are switched on. If you've recently reinstalled the app, sign out and sign back in to refresh your push token.
    How do I delete my account?+
    See the Account Deletion section below. You can delete your account in-app or by emailing us; we honor every request within 30 days.
    How do I update my email, username, or profile photo?+
    In the mobile app, go to Profile → Edit Profile. On the website, sign in and visit Settings. Email changes require re-verification of the new address.
    Is EriggaLive available outside Nigeria?+
    Yes. EriggaLive is available worldwide. Some features (such as local payment methods, ticketing for in-person events, and certain merch shipping) may be limited by region.

    Delete your account

    You can permanently delete your EriggaLive account and the personal data associated with it at any time. We honor every deletion request within 30 days.

    In the mobile app

    1. Open Profile.
    2. Tap Settings → Account → Delete Account.
    3. Confirm with your password. Your account is queued for deletion immediately.

    By email

    Email privacy@eriggalive.com from the address tied to your account, with the subject line “Account Deletion Request”. Include your username so we can locate your account. We may ask one additional question to verify it's really you.

    What gets deleted

    • Your profile (email, username, display name, avatar, bio).
    • Your community posts, comments, reactions, voice notes, and direct messages.
    • Your push notification tokens and device identifiers.
    • Your remaining EriggaCoin balance (non-refundable per our Terms).

    What we may keep

    For legal, accounting, fraud-prevention, and tax reasons we retain a minimal record of completed transactions (purchase amount, date, and a transaction reference) for the period required by Nigerian law. This record contains no profile content.

    EriggaLive · Support · April 19, 2026